Customer Service Team Leader

Bournemouth, England, United Kingdom · Customer Services · 290719


Are you a talented Customer Service Team Leader? We want you!

ASAP start


Be part of something BIG!


We are BIG - a friendly and fun award-winning Bournemouth based group providing some of the most comprehensive and competitive household insurance for maintenance products. We’re one of the fastest-growing providers of these services within the sector and supply thousands of consumers with a high-quality service every day.


From successful organic growth, we are seeking an Customer service Team Leader to lead, inspire and engage a team of agents to serve our customers and clients. The successful candidate will ensure customer queries are dealt with efficiently and effectively. They will also coach and mentor the team members in order to provide future growth, development, and continuous improvement.


Main duties and responsibilities:

Customer Focus:

Operational Management:


In order to be a successful Customer Service Team Leader, you must possess an excellent work ethic. You will need to demonstrate a winning mentality to the team, so prepare to have a can do attitude and lead by example! By doing this you may find yourself jumping in and help the team clear the workload during peak times whilst using your initiative and working unsupervised in a rapidly changing fast paced environment.

You must have proven experience working in a leadership or similar role (ideally within a call centre environment) which has resulted in you not being afraid to challenge up and be passionate about what you believe to be right. Not only will you be comfortable working autonomously, but you must also be confident in coaching agents to manage workloads whilst ensuring SLA’s are met and deadlines achieved. You will also be prepared to produce reports for management and the board when necessary.

If the above sounds like you, you're incredibly organised, think outside the box and are an excellent communicator... this could be the perfect role for you!


Your BIG package is made up of a highly competitive salary dependent on experience.

You will have a holiday entitlement of 20 days plus bank holidays.

We love nothing more than our staff enjoying their time at work. Therefore, you will have access to our kitchen which is equipped with iPad and TV. Of course, there’s the obligatory free tea and coffee to keep you buzzing!

  • Additional day off on your birthday
  • Free pool at Sharkeys
  • Monthly team building allowance
  • 28 days of holiday inclusive of bank holidays
  • Playful office dogs!
  • Free cooked breakfast on a Friday
  • Modern office in town centre location with great transport links
  • Paid company nights out and events including Christmas and summer parties
  • Progression opportunities
  • Pension
  • Refer a friend scheme
  • Relaxed dress code
  • Accredited training & Free NVQs
  • Apply for this job